Company Name: Kidorra
Address: House #68, Road #3, Sector #14, Uttara, Dhaka-1230
Email: info@kidorra.com
Phone: +8801979751513
Website: www.kidorra.com

At Kidorra, we aim to deliver quality products and maintain customer satisfaction. Please read our return policy carefully before placing your order.

1. Return Eligibility

  • We follow a "Check Before You Accept" policy.
    • Customers must check the product at the time of delivery, in front of the delivery person.
    • If the product is damaged, defective, or not as described, you may refuse to accept it immediately.

2. No Returns After Acceptance

  • Once the product is accepted and confirmed by the customer at delivery time, no return, exchange, or refund will be possible.
  • Claims made after delivery acceptance will not be entertained unless there is a rare exception approved by Kidorra management.

3. Items Not Eligible for Return

We do not accept returns for:

  • Products that have been used, washed, or altered
  • Products without original packaging or labels
  • Personal care, feeding, or hygiene items due to safety reasons
  • Discounted or promotional items unless defective upon delivery

4. Return Process (If Applicable)

If you refuse a product due to damage or wrong delivery:

  • Please notify us immediately via email at info@kidorra.com or call +8801979751513
  • Provide your order number, a brief description, and photos (if applicable)
  • Our support team will follow up to arrange a resolution (such as a replacement or refund)

5. Contact for Return Support

📧 Email: info@kidorra.com
📞 Phone: +8801979751513
🏠 Office: House #68, Road #3, Sector #14, Uttara, Dhaka-1230